Internship – IT Customer Support

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🕒 June 17

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ECSO CLOUD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🔧 Hardware

📡 Telecommunications

B2B • Hardware • Telecommunications

ECSO CLOUD is a Germany-based cloud and datacenter provider offering VPS and cloud compute resources with enterprise-grade hardware and networking. They operate GEN2 instances built on Intel Xeon Gold CPUs, DDR4 RAM and NVMe storage, provide low-latency high-bandwidth connectivity with multiple peering points and premium DDoS protection, and deliver 24/7 international enterprise support and SLAs. The company targets business customers and emphasizes fast provisioning, competitive pricing, and global low-latency network coverage.

📋 Description

• Support the IT support team in daily operations (1st & 2nd level support) • Receive and process support requests via email and the ticketing system • Install, configure, and maintain hardware and software • Analyze and resolve issues in collaboration with experienced colleagues • Document IT processes and support cases • Contribute to internal IT projects and rollouts

🎯 Requirements

• Basic knowledge of Windows and/or Linux operating systems • Interest in network technologies, cloud services, and IT security • Initial experience in IT support is an advantage but not required • Analytical thinking, structured working methods, and problem-solving skills • Team player with strong communication skills and enjoyment in working with people

🏖️ Benefits

• Insight into modern IT environments and cloud technologies • Hands-on involvement in a dynamic team • Personal mentoring and the opportunity to actively contribute your own expertise • Flexible working hours and possible remote components • Opportunity for long-term collaboration after the internship