Team Lead Customer Service

October 30

Apply Now

Receive Emails with Similar Jobs

edubily® Biochemie & Lifestyle

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness • eCommerce

edubily® Biochemie & Lifestyle is a health and wellness company that specializes in providing high-quality nutritional supplements and functional foods. Founded in 2015, edubily focuses on promoting biochemistry knowledge and offers a wide range of products including amino acids, vitamins, and specialized nutritional bundles aimed at enhancing lifestyle and well-being. The brand is recognized for its transparency and integration of scientific insights into practical health solutions, appealing to both athletes and health-conscious consumers.

11 - 50 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

🛍️ eCommerce

📋 Description

• Strategic and operational leadership of our Customer Care team of three great colleagues. • Scalable customer experience: You will work with the team to further develop our support and communication processes and automate workflows. • As an interface between Support, Product Development, Marketing and other departments, you play an important role in shaping company growth. • Customer perspective: You understand our target audience, empathize with their needs and solve their problems. • Systems instead of chaos: You optimize existing workflows and build new, smart processes to increase customer retention. • KPI controlling: You measure what works and use metrics to identify optimization opportunities.

🎯 Requirements

• Several years of experience in customer support or a comparable role. • Ideally, some first leadership experience. • Professional experience in e-commerce, customer experience, CRM or support (ideally with a focus on supplements (NEM) or health). • Enthusiasm for AI, automation and trends. • Experience with tools comparable to Gorgias, Trengo, Shopify, Slack, Notion, Asana or similar. • Strong communication skills and a desire to grow professionally. • Independent, structured working style, proactive thinking and high personal responsibility. • Very good written and spoken German; English is nice to have.

🏖️ Benefits

• Remote-first: You can work fully from home. • Flexible hours: In addition to our core hours (09:00 - 15:00), you can organize your day flexibly. • Work environment: We’re a great team of around 30 employees who are highly motivated every day to reach our goals. • Development opportunities: We support your professional development with a four-figure allowance. We are transparent about salary adjustments, set personal goals with you and enable further training. • Equipment: We provide any work equipment you need. • Employee discounts: We offer attractive exclusive discounts for employees. You receive a 50% discount on our Vitasauri® and edubily® products. • Childcare bonus: We pay a tax-free childcare allowance for your own children of up to €300 per month. The subsidy is capped at the actual childcare costs. • Internet allowance: We contribute up to €50 per month toward your internet costs. The subsidy is capped at the actual costs. • Birthday off: You automatically receive an extra day off on your birthday.