Customer Service Representative

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2 days ago

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Elevate and Delegate

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HR Tech • Recruitment • B2B

Elevate and Delegate is a company that specializes in helping businesses reduce staffing costs and improve efficiency by sourcing and managing high-performance remote teams. They find talented overseas employees to fill roles such as virtual assistants, bookkeepers, customer service representatives, video editors, and more. Their services include smooth and efficient hiring and onboarding processes, strategy sessions to understand client pain points, and a 90-day satisfaction guarantee for their placements. Elevate and Delegate aims to help businesses grow without increasing their workload, by providing a dedicated talent overseas that works on the client's schedule.

2 - 10 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner. • Assist customers with order placement, tracking, and returns. • Provide product information and recommendations based on customer needs. • Resolve customer complaints and escalate issues when necessary. • Maintain accurate customer records and update internal systems as needed. • Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment. • Identify opportunities to improve customer service processes.

🎯 Requirements

• Previous experience in customer service, sales support, or a related role. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Ability to multitask and work efficiently in a fast-paced environment. • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software. • Experience in the storage, logistics, or manufacturing industry is a plus. • A proactive and customer-first mindset.

🏖️ Benefits

• Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. • Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. • Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.