Technical Support Representative

July 30

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Elevate Calls Inc.

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B2B • Consulting • Healthcare

Elevate Calls Inc. is an outsourcing specialist that provides Business Process Outsourcing (BPO) consulting services to various sectors, including real estate, insurance, bookkeeping, healthcare, and alarm security. They focus on delivering talented and productive services, developing customized training programs, and enhancing customer experience through a dedicated team of qualified professionals. Elevate Calls Inc. aims to offer quality and affordable services, supporting businesses in streamlining their operations and improving workforce efficiency.

11 - 50 employees

Founded 2020

🤝 B2B

📋 Description

• Elevate Calls Inc. is seeking a skilled and customer-oriented Technical Support Representative to join our team, specializing in Smart Alarm Security Systems. • Provide first-level technical support to customers via phone, email, and chat. • Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems. • Guide customers through installation, setup, and configuration processes. • Escalate complex technical issues to higher-level support or engineering teams when necessary. • Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system. • Stay updated with the latest technology advancements and product features to effectively assist customers. • Assist with product testing and feedback to enhance service and product quality.

🎯 Requirements

• Experience: 1-2 years of technical support or customer service experience, preferably in a technology or security-related field. • Technical Skills: Basic understanding of networking, IoT devices, and security systems. Familiarity with alarm systems is a plus. • Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Problem-Solving Skills: Strong analytical and problem-solving abilities. • Customer Focus: A passion for helping customers and ensuring their satisfaction.