Eleven Eleven
Recruitment âą Gaming âą B2B
Eleven Eleven is a global talent partner and recruitment agency specializing in placing senior and executive-level talent for high-performing games and deep technology companies, including roles across programming, art, design, marketing, and production. They provide tailored hiring solutions â exclusive retained searches, fractional/contract talent, and a startup-focused Launch Pad â using extensive industry networks and AI-assisted sourcing to deliver fast shortlists and scale teams for gaming studios, immersive tech, AI, ML, cybersecurity, and related sectors. Trusted by major studios, they operate internationally and emphasize humanized, efficient hiring for Games, Deep Tech and AI organizations.
11 - 50 employees
Founded 2016
đŻ Recruiter
đź Gaming
đ€ B2B
Director of Customer Support
Job not on LinkedIn
November 9
Eleven Eleven
Recruitment âą Gaming âą B2B
Eleven Eleven is a global talent partner and recruitment agency specializing in placing senior and executive-level talent for high-performing games and deep technology companies, including roles across programming, art, design, marketing, and production. They provide tailored hiring solutions â exclusive retained searches, fractional/contract talent, and a startup-focused Launch Pad â using extensive industry networks and AI-assisted sourcing to deliver fast shortlists and scale teams for gaming studios, immersive tech, AI, ML, cybersecurity, and related sectors. Trusted by major studios, they operate internationally and emphasize humanized, efficient hiring for Games, Deep Tech and AI organizations.
11 - 50 employees
Founded 2016
đŻ Recruiter
đź Gaming
đ€ B2B
đ Description
âą Lead a globally distributed customer support organization âą Define and execute customer support strategy âą Drive continuous improvement across support operations âą Oversee training and development programs for support agents âą Collaborate with cross-functional teams to improve support outcomes
đŻ Requirements
âą 5+ years of experience in technical support âą 3+ years in a leadership role with direct people management responsibilities âą Strong understanding of networking fundamentals âą Extensive experience with cloud-based infrastructure and SaaS environments âą Proficiency in technologies such as Mikrotik, Ubiquiti, Ruckus, Aruba âą Ability to leverage AI and automation technologies âą Experience with support platforms and BI tools (e.g., Zendesk, HubSpot)
đïž Benefits
âą Health insurance âą Paid time off âą Professional development
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