Account Manager, Southern Europe

🕒 July 23

🌐 Spain, Italy – Remote

🇪🇸 Spain – Remote 🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 57%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Own technical depth and commercial outcomes for key customers across Southern Europe • Lead onboarding, enablement, and growth across ElevenLabs' platforms, speech models, creative tools, and Agents • Advise customers on production deployment across web, mobile, and their systems • Analyze usage and performance data to identify friction and drive adoption • Manage a defined book of business against Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion targets • Identify expansion opportunities, own renewals and upsells end to end • Collaborate with Sales, Engineering, and Customer Success leadership to convert technical wins into revenue • Identify customer problems, develop solutions, and inspire new use cases • Support ElevenLabs, an AI research and product company offering AI voice, creative, agent, and API platforms

🎯 Requirements

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region • Proven experience owning and managing a defined Book of Business • Fluent in Spanish, Italian and English (all three languages required) • Proven experience working across the Southern Europe market, including knowledge of its landscape and cultural nuances • Familiarity and experience with building and deploying AI agents • Strong builder mindset and ability to innovate across a full region or market to drive revenue outcomes • Familiarity and experience with API integrations and navigating SDKs • Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals • Excellent problem-solving, technical, and analytical skills • Strong communication and interpersonal skills, with the ability to build and maintain customer relationships at all organizational levels • Self-motivated and able to work independently in a remote or distributed team environment

🏖️ Benefits

• Annual discretionary stipend for professional development • Annual discretionary stipend for social travel to meet colleagues • Annual company offsite in a new location each year • Monthly co-working stipend • Remote-first work arrangement • Option to work from the Madrid office • Innovative culture and growth opportunities