Support Specialist

🕒 6 days ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $22 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ELYON International

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ELYON International is a company specializing in IT modernization solutions for both commercial businesses and government agencies. With over 26 years in business and a team of 180 consultants operating across 22 states, ELYON offers a wide range of services including infrastructure, application, data, and security modernization. The company emphasizes an outcomes-based approach to revamp IT ecosystems, ensuring organizations keep up with technological advancements. ELYON also provides cybersecurity and risk management, cloud services, IT workforce solutions, and identity and access management to enhance operational efficiency and security. Their solutions are designed to enhance both business competitiveness and governmental responsiveness in the rapidly evolving digital landscape.

📋 Description

• Provide superior customer service to external customers, department staff, and company employees • Create initial billing setups for basic to complex policy plans • Modify and change billing systems based on amendments and renewals • Understand basic contract provisions and billing codes to input non-complex billing changes • Maintain data integrity and update system databases for efficient department operations and accurate billing • Identify and recommend alternative administration options and negotiate exceptions to established procedures • Research, evaluate, and resolve policyholder and field force requests • Participate in installation calls as necessary • Answer basic inquiries and respond to written correspondence • Communicate and coordinate with home and field office employees to implement satisfactory solutions • Provide administrative support, including supply orders, legal indexing, form mailouts, mail and report sorting and delivery, and preparing documents for imaging • Create, edit, and proofread letters, processes, reports, presentation materials, and correspondence • Gather and analyze inquiries or information to identify and solve problems with little or no precedent • Evaluate and communicate information clearly and professionally, using sensitivity and discretion when required

🎯 Requirements

• Regular attendance is mandatory • Ability to lift up to 20 pounds • Ability to input large amounts of data into the system for most of each working day • Ability to use the telephone to communicate with customers • Verbal and written communication skills • Multitasking, customer service, and interpersonal skills • Ability to work independently and manage time • Ability to keep information organized and confidential • Previous experience with Microsoft Word, Excel, and PowerPoint • Demonstrated expertise providing advanced administrative support, including MS Office applications, or equivalent combination of education and experience • Experience managing multiple tasks with different deadlines and goals • High school diploma required • 0–2 years of insurance experience preferred; data entry experience in any industry accepted

🏖️ Benefits

• Paid sick leave • Medical insurance (optional) • Dental insurance (optional) • 401(k) retirement plan (optional) • Employer-paid life insurance • Employer-paid short-term disability insurance • Optional life insurance