Senior Technical Account Manager

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July 29

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Environmental Management Authority

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Artificial Intelligence • Enterprise • SaaS

Environmental Management Authority (EMA) is a company that specializes in offering advanced artificial intelligence solutions for business automation and enterprise productivity. Their flagship product, 'Ema', is a Universal AI Employee designed to boost productivity by learning, adapting, and evolving to fit various roles within an organization. With features like conversational AI configuration, a pre-built library of agents, and integration with numerous applications, EMA enables companies to streamline complex workflows efficiently. EMA emphasizes trust, security, and compliance, providing customizable private AI models with advanced data governance and top-tier encryption. The company services a range of sectors including healthcare insurance and fintech, making it a versatile choice for enhancing business operations across different industries.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Ema is redefining how work gets done by building the next generation of agentic AI technology that empowers every employee to be their most creative and productive. • As a Senior Technical Account Manager at Ema, you will be the driving force behind successful implementations of agentic AI workflows. • You will act as the primary liaison between customers and Ema’s internal teams, holding all the threads across project management, stakeholder communication, technical issue resolution, and AI workflow maintenance. • This role demands strong technical project management, the ability to proactively identify and mitigate risks, and a deep understanding of AI Employees. • This is a high-ownership, high-impact role ideal for someone who excels in fast-moving environments, enjoys solving complex challenges, and is passionate about transforming enterprise workflows with AI.

🎯 Requirements

• Experience: 5+ years in a Technical Account Manager, Customer Success, or Solutions Architect role within Enterprise SaaS or AI platforms. • Technical Expertise: Strong understanding of AI technologies, cloud services, and enterprise integrations. • Customer Engagement: Proven track record of building strategic relationships with enterprise customers, particularly in high-stakes, complex environments. • Problem Solving & Strategic Thinking: Strong analytical skills with the ability to identify customer pain points, develop strategic solutions, and drive business value. • Communication Skills: Exceptional verbal and written communication skills, with the ability to simplify complex technical concepts for diverse stakeholders. • Customer-Centric Mindset: Passionate about delivering value and building long-term customer success stories. • Adaptability & Ownership: Ability to thrive in a fast-paced startup environment with a high degree of ownership, urgency, and a bias for action.

🏖️ Benefits

• Be at the forefront of revolutionizing enterprise productivity with agentic AI technology. • Work with a world-class team of industry veterans and innovators who are passionate about building the future of work. • Opportunity to grow with a high-impact, high-ownership role that directly influences customer success and product direction. • Hybrid work environment with flexible work arrangements in Silicon Valley and Bangalore. • Competitive salary and performance-based bonuses.