Casualty Claims Assistant Manager

🕒 September 21

🇺🇸 United States – Remote

💵 $92.7k - $140.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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EMC Insurance Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

🛡️ Insurance

Insurance

EMC Insurance Companies is a mutual insurance firm providing specialized business insurance solutions. They focus on commercial property insurance, liability insurance, workers' compensation, and business owners' policies. With a strong emphasis on personalized service, EMC collaborates closely with local agents to deliver comprehensive and tailored coverage. EMC is committed to understanding the unique challenges faced by its policyholders, offering risk management and loss control resources to help businesses safeguard their assets. Known for their dedicated partnerships and exceptional customer service, EMC ensures that businesses are prepared for the unexpected with their superior insurance solutions.

📋 Description

• Lead and develop a team of casualty claims professionals through coaching, performance management, and career development • Review and oversee claim files for timely, accurate, and effective handling • Assign claims based on complexity, expertise, and adjuster workload • Guide complex coverage, liability, compensability, reserving, and claim resolution strategies • Handle highly complex commercial casualty claims and litigated matters as needed • Review and approve reservation of rights, denial letters, claim payments, and reserve changes within authority • Partner with counsel, coverage experts, subrogation, and claims committees on complex exposures • Ensure compliance with claims best practices, regulatory requirements, authority levels, and documentation standards • Monitor team productivity, claim quality, loss costs, and expense management • Recruit, coach, and retain talent while supporting succession planning, innovation, and inclusion initiatives • Build relationships with agents, insureds, and internal business partners to deliver exceptional customer experiences • Collaborate with leadership on trends, results, and opportunities while promoting EMC’s claims brand and service culture

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience • Eight years of experience in casualty claims adjusting or related experience, including experience with large and complex claims • Attainment of all applicable state licenses as required • Prior leadership experience • Insurance designations such as INS, AIC, and CPCU preferred • Excellent understanding and application of casualty claims techniques • Current knowledge of various jurisdictions, good faith claims handling requirements, and legal environments • Advanced knowledge of insurance terms and coverages in commercial lines • Strong leadership qualities with the ability to motivate staff • Excellent knowledge of computers and claims systems • Excellent organizational, written, and verbal communication skills • Ability to gather and analyze data points to appropriately triage claims handling • Advanced investigative and problem-solving abilities • Occasional travel including overnight • Valid driver’s license with an acceptable motor vehicle report per company standards required if traveling

🏖️ Benefits

• Comprehensive rewards package; benefits details provided at www.emcins.com/careers • Work from home anywhere in the US • Career development and succession planning opportunities • Coaching, mentoring, and professional development • Inclusion initiatives • All locations are tobacco free, including company vehicles