Bilingual Implementation Associate

November 5

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Employment Hero

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SaaS • HR Tech • Recruitment

Employment Hero is an all-in-one HR, payroll, and recruitment platform designed to streamline workforce management for businesses across various markets including Australia, New Zealand, the United Kingdom, Singapore, and Malaysia. The platform offers a suite of AI-powered tools to simplify hiring, onboarding, employee engagement, payroll management, and compliance, helping businesses increase efficiency and reduce manual errors. Employment Hero also features 'Swag', an employment superapp that combines work, career opportunities, flexible pay, and benefits management for employees. Recognized as an innovative solution for both SMEs and large corporations, Employment Hero integrates with various platforms and provides real-time support to optimize human resource processes.

501 - 1000 employees

Founded 2014

☁️ SaaS

👥 HR Tech

🎯 Recruiter

💰 Series F on 2022-02

📋 Description

• Assess clients' HR and payroll requirements to ensure optimal configuration of the Employment Hero platform • Facilitate and schedule training sessions, create work-back schedules, guide clients through the EH setup, troubleshoot issues, and provide ongoing consultation in English and French • Work closely with teams across Support, Client Success, Payroll Services, Technical Support, Product, Risk and Compliance, and Finance • Collaborate with the Sales and partnership teams to align on SLAs to guarantee a smooth client transition • Maintain a rotating pipeline of approximately 30 clients, ensuring efficient and successful implementation for all • Regularly review client pipelines to track progress, identify potential roadblocks, and ensure timely delivery of all milestones during weekly 1:1 with your direct manager • Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders • Assist with KYC/ KYB processes during the onboarding phase • Identify opportunities for process optimization and work with internal teams to implement improvements • Address and resolve client issues or concerns promptly • Gather client feedback and collaborate with the Product team to suggest improvements or feature requests • Ensure a smooth client hand-off to Support and Client Success teams

🎯 Requirements

• Bilingual fluency in **English and French** (written and spoken) • 1+ years of client support or management experience • 1+ years of payroll experience • Exceptional organizational and project management skills to juggle multiple implementations simultaneously • Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance • Excellent interpersonal and communication skills to build trust with clients and internal teams • Knowledge of Canadian payroll, including Quebec-specific regulations • A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience • Tech savvy and possesses the ability to lea

🏖️ Benefits

• You will work remotely, with the flexibility to own your time and impact • You will access cutting-edge tools to amplify your work, knowledge and outputs • You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life • You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies • You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities