Payroll and HR Implementations Consultant

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November 20

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Employment Hero

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SaaS • HR Tech • Recruitment

Employment Hero is an all-in-one HR, payroll, and recruitment platform designed to streamline workforce management for businesses across various markets including Australia, New Zealand, the United Kingdom, Singapore, and Malaysia. The platform offers a suite of AI-powered tools to simplify hiring, onboarding, employee engagement, payroll management, and compliance, helping businesses increase efficiency and reduce manual errors. Employment Hero also features 'Swag', an employment superapp that combines work, career opportunities, flexible pay, and benefits management for employees. Recognized as an innovative solution for both SMEs and large corporations, Employment Hero integrates with various platforms and provides real-time support to optimize human resource processes.

501 - 1000 employees

Founded 2014

☁️ SaaS

👥 HR Tech

🎯 Recruiter

💰 Series F on 2022-02

📋 Description

• You'll be the expert guiding our clients through the implementation of our all-in-one HR, payroll and benefits platform. • HR & Payroll Implementation Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our software. • You will be a primary contact point for our customers during training & implementation process across both Employment Hero HR & Payroll, and you'll work closely with them to understand their unique needs, configure our software, and provide support to ensure a seamless transition. • Working with both HR and Payroll teams to deliver great outcomes for our customers • Designing, developing and delivering Payroll and HR implementation workshop content to multiple clients based on best practice • Delivering training to clients on payroll implementations • Design, develop and support content creation • Educate clients on best practice using the Employment Hero & KeyPay platform • Respond to customer communications and queries during the implementation within SLA • Manage a portfolio of clients concurrently and ensure they have a successful implementation journey • Work closely with clients who may need more support in understanding the platform and troubleshooting issues • Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it • Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current • Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority • Constantly review and improve our delivery processes • Work with the wider business to drive forward continuous improvement initiatives • As a subject-matter expert provide guidance and support to other team members as needed.

🎯 Requirements

• 3-5 years of Payroll & HR implementations / training experience, both client facing and processing • A knowledge of current UK legislative payroll requirements • Creation and maintenance of learning content to support new products and assist with implementations and platform adoption • Payroll or HR Implementations experience required to understand the complexities and nuances of an implementation journey • Excellent communication skills to keep fellow team members and also client engaged and providing an excellent customer service • Stakeholder management with both internal and external teams to drive change and improvement in the services we offer • Time management skills, bring dependable in the workplace and managing a challenging workload when need • Scheduling management to effectively manage a high volume project portfolio.

🏖️ Benefits

• You will work remotely, with the flexibility to own your time and impact • You will access cutting-edge tools to amplify your work, knowledge and outputs • You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life • You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies • You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidized egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities