Senior VoIP Engineer

🕒 October 12

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.

📋 Description

• Own the design, engineering, and lifecycle of enterprise VoIP and unified communications architecture across NIPRNet, SIPRNet, and JWICS enclaves • Manage CUCM clusters, Unity Connection, IM&P, Expressway/SBCs, voice gateways and trunks, dial plans, E911, softphone/Jabber services, VTC bridges, and collaboration-platform integrations • Serve as Tier III/IV escalation authority for complex voice and video incidents and PL1/PL2 outages • Analyze call detail records, traces, SIP/MGCP signaling, and QoS to determine root causes and engineer permanent fixes • Liaise with Cisco, OEMs, carriers, and DISN/DSN service providers as the Government's technical liaison • Lead voice and technical site surveys, capacity planning, engineering designs, installation, migration, modernization, and acceptance testing projects • Author Project Installation Plans, bills of materials, ROMs, and findings reports for Government approval • Execute changes during Saturday maintenance windows through formal Change Management with rollback plans • Own STIG/SRG compliance, firmware and patch baselines, ACAS remediation, RMF/ATO evidence, and eMASS documentation • Provide VoIP availability data for the Customer Support Metrics Dashboard • Direct coordination with network, security, facilities, and technician teams while managing schedule and technical risk • Mentor VoIP technicians and support the Customer Communications Support Manager • Participate in after-hours emergency on-call response

🎯 Requirements

• Bachelor's degree and a minimum of 7 years of related experience; a Master's degree with 3 years of related experience, or an additional 4 years of related experience in lieu of a degree, may be substituted • Must be a U.S. Citizen • Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start • Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting • Must possess and maintain a current DoD 8570/8140 IAT Level III baseline certification (e.g., CASP+ CE, CISSP or Associate, CCNP Security, GCED, or GCIH) • Minimum of 10 years of experience engineering enterprise unified communications (VoIP, VTC, collaboration) infrastructure, including lead or architect-level responsibility • Expert-level knowledge of Cisco Unified Communications architecture (CUCM, Unity Connection, Expressway, IM&P, gateways, SBCs), dial plan design, and voice/video protocols (SIP, H.323, MGCP, RTP/SRTP) • Strong understanding of IP networking and Quality of Service implementation within DoW networks (e.g., JWICS, SIPRNet, NIPRNet) • Proven experience with enterprise video conferencing systems (e.g., Poly, Cisco) and contact center technologies • Experience leading RMF/ATO activities for communications systems, including STIG compliance, ACAS remediation, POA&Ms, and eMASS documentation • Experience leading installation, migration, or modernization projects and executing changes through formal Change Management in scheduled maintenance windows • Ability to participate in after-hours emergency on-call response and Saturday maintenance windows • Excellent technical writing, briefing, and stakeholder communication skills • Sitting for long periods • Standing for long periods • Ambulate throughout an office • Ambulate between several buildings • Stoop, kneel, crouch, or crawl as required • Repeatedly lift and carry weight up to 30 pounds • Desired: Cisco CCNP Collaboration or CCIE Collaboration; CISSP or CASP+ CE • Desired: Experience supporting Department of War or Intelligence Community secure communications, including secure VTC, DISN/DSN, and DMCC-S • Desired: Experience integrating Cisco UC with Microsoft Teams Phone, Webex, Zoom for Government, or Adobe Connect • Desired: Experience with Cisco UCCX/Webex Contact Center supporting a high-volume enterprise service desk • Desired: ITIL 4 Foundation and experience aligning communications operations to ISO/IEC 20000-1 • Desired: Experience with digital twin, lab, or pre-production validation of communications changes • Desired: PMP or equivalent project management certification

🏖️ Benefits

• Salaried, FLSA-exempt position • Up to 25% travel involved • Military-friendly employer committed to hiring and supporting active-duty and veteran employees

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