Operations Shift Lead

Job not on LinkedIn

🕒 March 28

🏄 California, Connecticut, +3 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $93.8k - $125k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Endeavor

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

📱 Media

⚽ Sports

Entertainment • Media • Sports

Endeavor is a global sports and entertainment company that owns, represents, and produces premium sports and entertainment content. From its beginnings as a Hollywood talent agency, Endeavor has expanded into a diverse portfolio across the sports and entertainment ecosystem. The company specializes in talent representation through WME, sports operations and advisory through IMG, and experiences and hospitality through On Location. Endeavor is also involved in live event production, sports data and technology, and cultural marketing. It is the majority owner of TKO Group Holdings, which includes UFC and WWE, and owns organizations like PBR and Euroleague Basketball. Its comprehensive services span talent representation, sports operations, event management, media production, brand licensing, and more.

📋 Description

• Lead global 24 ×7 infrastructure operations encompassing endpoint management (Intune/JAMF/Endpoint Central), and messaging collaboration (M365/Slack/Box/Zoom) service reliability. • Drive root cause analysis (RCA) and problem management activities following significant incidents. • Implement corrective actions and operational improvements to prevent recurrence. • Maintain clear operational documentation and post-incident reporting standards. • Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes (Incident, Problem, Change Request, CMDB, Knowledgebase) and drive service-level accountability across all teams. • Oversee infrastructure changes to ensure they are properly reviewed, documented, and executed according to change management processes. • Coordinate maintenance activities across infrastructure teams and external vendors. • Ensure production environments remain stable during infrastructure upgrades and deployments. • Identify operational inefficiencies and drive process improvements across infrastructure support models. • Support automation initiatives to improve service delivery and reduce manual operational overhead. • Contribute to operational readiness for new infrastructure deployments, ensuring services are supportable in production. • Establish a weekly Operations Review with key performance, change, and risk metrics for executive visibility. • Partner closely with enterprise project teams to ensure seamless transitions from build to run. • Drive operational readiness for all infrastructure projects and platform changes.

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, or a related technical field (or equivalent professional experience) • 5+ years of experience supporting enterprise IT infrastructure environments • 2+ years of experience leading technical operations teams or acting in a senior operational role • Hands-on familiarity with operational platforms such as ServiceNow, Datadog, or Splunk for monitoring and observability • Excellent executive communication and cross-functional collaboration skills.

🏖️ Benefits

• Health care • Retirement • Paid time off • Additional offerings