Patient Support Specialist

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Endo Health GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Endo Health GmbH is a healthcare company that provides the Endo-App, a digital health application designed to support individuals diagnosed with endometriosis and adenomyosis. The app offers resources such as symptom tracking, personalized therapy plans, and educational modules about these chronic conditions, aiming to improve daily management and understanding of the diseases. By utilizing a multimodal therapy approach, the Endo-App helps users learn effective methods to alleviate symptoms and achieve better health outcomes.

📋 Description

• You are the first point of contact for our users and healthcare professionals — by phone and in writing — always calm, empathetic and genuinely solution-focused. • You don’t just solve technical and content-related questions — you understand them. • You follow bugs and issues through to the final click without letting up. • You enjoy communicating, manage your time well, and keep track even when several requests are open at once. • We guarantee our users a response within 24 hours — including weekends and public holidays. • Modern support tools such as Intercom are not new to you — you use them efficiently and get the most out of them. • You actively follow new technologies, especially developments around AI and AI-powered tools, and bring ideas for how we can use them meaningfully in support. • You think beyond your immediate tasks: you spot where processes can be improved, proactively propose changes and take responsibility — not because you have to, but because you want to. • You want to invest full-time in something that really makes an impact.

🎯 Requirements

• You communicate confidently — both in writing and verbally — and know how to engage with different people. • You work independently and know when to escalate an issue or bring it to the team — taking responsibility is natural for you. • You have an eye for detail and don’t lose the thread even in complex cases — and to prove it: we’re all on first-name terms and you should start your cover letter with “Hey Gapcloser”. • You have technical aptitude — support tools like Intercom, Microsoft Office and digital workflows are second nature to you. • You have several years of experience in direct customer support, ideally with a medical context. • You find AI tools and new technologies exciting and integrate them pragmatically into your daily work. • You are willing to quickly learn new topics/systems and have no problem teaching yourself independently. • You speak fluent German and can communicate very well in English. • You are willing to travel occasionally for workations (3–4× per year).

🏖️ Benefits

• A full-time, remote position — with real team spirit despite the digital setting. • Lots of creative freedom and genuine ownership — your ideas count and are implemented. • Attractive compensation with possible participation in company success (VSOP). • A dedicated training and coaching budget so you can grow professionally and personally. • Regular team meetups within Germany and shared workations. • A passionate team with a sense of humor and a mission that truly makes a difference. • Your input matters — you contribute and help us make support a little better every day. • We value a transparent recruitment process — you will always know where you stand.