Client Success Manager

🕒 November 2

🇺🇸 United States – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

EnergyHub

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

💰 $500k Debt Financing on 2012-12

Energy • SaaS • Enterprise

EnergyHub is a company that specializes in distributed energy resource management (DERMS) solutions. They help utilities to quickly scale virtual power plants (VPPs) and manage load growth and renewables, promoting reliable flexibility at every level of the grid. Their platform orchestrates cross-device energy resources like thermostats, batteries, and electric vehicles to shape loads, reduce congestion, and expand storage capacity. EnergyHub also provides end-to-end services for successful program design and management, including demand response strategies and dynamic load shaping to optimize grid performance. Their ecosystem is the largest of its kind in the industry, leveraging partnerships with DER providers to deliver effective energy solutions.

📋 Description

• Manage multi-faceted programs with device partners, clients, and internal teams • Ensure day-to-day program operations are seamless and client goals and needs remain top of mind • Manage internal and client expectations and prioritize program tasks using business judgment • Understand and drive clients’ objectives and growth targets • Guide clients through key decisions and design programs supporting their targets • Partner with Sales to support successful renewals and account expansions • Problem-solve difficult situations and resolve operational challenges • Analyze and present key results • Facilitate meetings and deliver technical and data-driven messages to clients • Maintain frequent communication with clients, device partners, and stakeholders • Support efficient program implementation, review ongoing needs, and provide timely solutions and recommendations • Develop comprehensive knowledge of demand management, Distributed Energy Resources, and program success drivers • Understand product, service offerings, and functionality • Communicate capabilities to clients, shape program design, and provide training to client program teams

🎯 Requirements

• Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech / greentech) preferred • Excellent communication skills and ability to describe complex and technical topics in an engaging and succinct manner • Demonstrated success working directly with clients • Project management experience with ability to multitask, hit deadlines, and think through risk and dependencies • Analytical, creative and curious mind, with a confident approach to numbers and spreadsheets • Ability to build trust and outstanding client and partner relationships • Good judgment in a business context • Experience working with a team in a cross-functional environment • Experience managing multiple high-priority projects • A BS or BA degree • At least 3-5 years of professional experience in technology services or customer success, with strong preference for SaaS or enterprise software-related experience • Familiarity with EVs, batteries, connected devices, IoT, or building automation • Familiarity with Virtual Power Plant (VPP) programs and initiatives • Certifications in energy management, project management, or program management

🏖️ Benefits

• 100% paid medical for employees • 401(k) with employer match • Casual environment • Flexibility to set your own schedule • Fully stocked fridge and pantry • Free Citi Bike membership • Secure bike rack • Gym subsidy • Paid parental leave • Education assistance program

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume