Outbound Collections Representative

6 hours ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

+4 more states

🌽 Illinois – Remote 🌾 Iowa – Remote 🏰 Missouri – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Enova International

WebsiteLinkedInAll Job Openings

Fintech • B2B • B2C

Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

1001 - 5000 employees

Founded 2000

💳 Fintech

🤝 B2B

👥 B2C

📋 Description

• Manage high volume of outbound calls (150-200 calls daily) efficiently to address customers with delinquent loan payments. • Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current. • Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy. • Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution. • Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

🎯 Requirements

• A minimum of 1 year of experience in a high volume debt collections environment, successfully managing outbound calls and consistently meeting daily call volume targets. • Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls. • Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements. • Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously. • Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure. • Knowledge of TCPA and other relevant collection laws and regulations

🏖️ Benefits

• Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day…Plus so much more!