Operations Manager

Job not on LinkedIn

October 10

Apply Now

Receive Emails with Similar Jobs

EnrollHere, Inc.

WebsiteLinkedInAll Job Openings

Fintech • Insurance • SaaS

EnrollHere, Inc. is an end-to-end, fully integrated platform that empowers businesses, agencies, and carriers with the resources and tools needed to manage and grow their operations effectively. The platform streamlines processes, optimizes costs, and aids in scaling organizations from leads to commissions, specifically tailored for the insurance sector. EnrollHere stands out as the only platform designed to address every facet of your insurance business, providing the ability to simplify, optimize, and grow operations at any organizational level.

11 - 50 employees

Founded 2024

💳 Fintech

☁️ SaaS

📋 Description

• - Maintain and monitor daily operational workflows across departments. • - Assist in routing and queue marketplace management to ensure consistent, efficient call flows aligned with campaign requirements. • - Coordinate with internal teams and partners to adjust routing for performance and compliance. • - Proactively identify bottlenecks or inefficiencies in call flows. • - Recommend and implement process automation to improve efficiency and reduce manual work. • - Collaborate with tech/product teams to enhance dialer platform routing capabilities and performance reporting. • - Track daily tasks and manage cross-functional priorities. • - Maintain operational dashboards and performance reports. • - Ensure communication loops between teams to prevent operational gaps. • - Monitor escalations and ensure timely follow-up on client-facing issues. • - Support customer success teams with renewal tracking, onboarding follow-up, and resource distribution. • - Document and share customer feedback to inform process and product improvements. • - Monitor affiliate call traffic for quality, compliance, and performance. • - Address traffic issues with actionable feedback to partners. • - Maintain updated offers and configurations within the affiliate marketplace. • - Keep documentation and dashboards accurate and current. • - Coordinate new client onboarding workflows and ensure resource distribution. • - Assist in creating, organizing, and enforcing Standard Operating Procedures (SOPs). • - Develop contingency plans to maintain call flow continuity during outages, partner downtime, or compliance escalations. • - Help enforce compliance with CMS, TCPA, and other regulations. • - Maintain documentation of compliance checks, audits, and traffic quality reports.

🎯 Requirements

• - 1–2 years in operations, customer success, or technical support in SaaS, call center tech, or lead generation. • - Experience with call routing, queue management, and dialer operations. • - Strong attention to detail; ability to maintain dashboards, SOPs, and accurate documentation. • - Ability to manage day-to-day workflows across multiple teams and adjust routing quickly. • - Familiarity with KPI tracking and operational reporting tools (Excel, Google Sheets, BI dashboards, Elasticsearch/Kibana). • - Understanding of CMS, TCPA, and other relevant compliance frameworks. • - Excellent problem-solving and follow-up skills to address operational bottlenecks or quality issues.

🏖️ Benefits

• We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future: • - Medical: 4 United Healthcare medical plans (including an HSA option) • - Dental: 3 dental plans (Aetna and MetLife) • - Vision: 2 Aetna vision plans • - Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription • - Ancillary Coverage: 4 ancillary plans and supplemental life insurance • - Retirement: 401(k) with a 4% match (after a 90-day exclusionary period) • - PTO & Flexibility: Generous PTO and remote work support • - Growth: Learning stipends and opportunities for professional development