Client Services Project Director - Bilingual, French

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June 5

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Epiq

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SaaS • Compliance • Cybersecurity

Epiq is a global leader in technology-enabled services, specializing in providing solutions for legal operations, class action & mass tort administration, business transformation, and bankruptcy & corporate restructuring. They offer services like eDiscovery, document management, compliance investigations, and regulatory risk insights to support legal teams, corporations, and law firms worldwide. Epiq's expertise allows them to handle complex tasks efficiently, making use of AI and analytics to drive business transformation and legal operations optimization. The company serves a wide range of industries including financial services, healthcare, and pharmaceuticals, leveraging its knowledge to deliver superior results in regulatory compliance, corporate M&A, and cyber incident response.

5001 - 10000 employees

☁️ SaaS

📋 Compliance

🔒 Cybersecurity

📋 Description

• Job Summary: The Client Services Project Director is responsible for overseeing and managing client services projects within the organization in this case mostly focussed around law & class action. • This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals. • Essential Job Responsibilities: Lead and manage client services project teams to deliver high-quality results. • Develop and implement client services project plans, timelines, and budgets. • Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals. • Monitor client services project progress and make necessary adjustments to ensure timely completion. • Provide regular updates and reports to senior management on client services project status. • Identify and mitigate potential risks and issues that may impact client services project success. • Foster a collaborative and productive work environment within the client services project team.

🎯 Requirements

• Education Required: Bachelor's degree in Business Administration, Information Systems, or a related field. • Preferred: Master's degree in Business Administration or a related field. • Experience Required: Minimum of 7 years of experience in client services or a related field. • Preferred: Experience in leading client services project teams and managing client services projects. • Preferred: Background within Class Action, Law or Legal Services. • Skills: Analytical Analysis, Communication, Customer Relationship Management (CRM), Customer Satisfaction, End-to-End Project Management, Leadership, Outstanding Organizational Abilities, Process Improvements, Quality Assurance (QA), Strategic Team Leadership. • Certifications Required: None. • Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification. • Language Requirement: French-speaking strongly preferred.