Implementation Specialist

Job not on LinkedIn

November 14

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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Episode Solutions

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Healthcare Insurance • SaaS

Episode Solutions is a company that provides a value-based specialty care platform aimed at delivering cost-effective care for patient populations at scale. Using a proven evidence-based approach, they focus on managing at-risk specialty care patient populations to improve outcomes, increase patient satisfaction, and reduce costs. The company's proprietary platform is designed for various stakeholders, including at-risk primary care provider groups, payors, hospitals, and specialty care physician groups, with a particular emphasis on orthopedic, spine, and cardiac specialties. They partner with these groups to enhance quality specialty care and generate savings, especially in managing episodic care. Episode Solutions is also engaged in guiding partners through the CMS TEAM Program, utilizing their expertise to reduce administrative burdens and achieve better outcomes.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💰 $5M Venture Round on 2019-04

📋 Description

• Conduct new/existing client full implementation project life cycle, including requirements, gathering operations workflow assessments and mapping, creation or project plans, managing resources, facilitating project execution, and closure. • Develop, implement, and facilitate client onboarding and training sessions. Both virtual and in-person training cadences required. • Create plans to drive, sustain, and increase the level of referrals to Deacon Health. • Provide optimization and/or operational support to existing customers in concert with the Clinical Operations, Revenue and Client Success teams addressing financial performance and compliance with the clinical model. • Create/update client related process improvement documentation to be utilized across Deacon Health. • Maintain and update a comprehensive client relation management list and key implementation events within the companies preferred CRM or equivalent tool. • Maintain project documentation including project plans, meeting minutes, action items, issues lists, and status reports. • Establish strong relations and clear lines of communication with external customers and internal teams to provide excellent customer services and deliver successful project results. • Demonstrate deep understanding and expertise on all Deacon Health services and model in speaking and presenting to potential and existing customers, • Partner with the Product, Operations, IT, Client Success and other Deacon Health teams to ensure service levels and excellence are achieved and maintained for clients. • Assist leadership with establishment and maintenance or corporate project management methodology, metrics, and other department procedures. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field. • Minimum five (5) years’ experience in project management or implementation, or other relevant account management experience. • At least three (3) years’ experience with value-cased care.

🏖️ Benefits

• 50% travel may be required.