Field Service Specialist II

🕒 July 7

🏄 California – Remote

🏄 California – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ergotron

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🏭 Manufacturing

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2022-07

Manufacturing • Consulting • Logistics

Ergotron is a company that specializes in designing and manufacturing ergonomic solutions for various sectors, including healthcare, office, industrial, and education. The company's product lineup includes monitor mounts, standing desks, charging systems, workstations, and mobile carts, all aimed at enhancing the way people work and interact with technology. Ergotron emphasizes movement and flexibility in its designs, making workplaces more comfortable and efficient. With a focus on quality and environmentally responsible practices, Ergotron aims to improve productivity and wellness in work environments worldwide.

📋 Description

• Perform on-site installations, maintenance, and repairs of Ergotron equipment. • Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality. • Fulfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance. • Document service visits, including repairs performed and parts used, in the company’s service management system. • Maintain timely and accurate expense reporting and submissions. • Respond to customer inquiries and issues promptly and professionally. • If applicable, maintain a well-stocked van inventory of necessary parts and tools for service calls. • Effectively manage time tracking as outlined in policy stated in employee resource guide. • Travel to customer locations as assigned, travel up to 100% is required. • If applicable, assist in managing the relationship with customer for assigned account(s). • Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented. • Additional duties as requested. • Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.

🎯 Requirements

• Associates of Arts (AA) or Bachelors in BS/BA Degree in Business Administration, Computer Science, or related field preferred. • 2-5 years experience in field service or technical support roles. • Strong mechanical and electrical troubleshooting skills. • Experience with electronic testing equipment (multimeters, etc.) • Excellent communication and interpersonal skills. • In healthcare environment, required to adhere to all site level vaccine and screening requirements. • Ability to work independently and manage time effectively. • Proficient in Microsoft Office (including Excel, PowerPoint and Outlook), ERP and Salesforce. • Must be able to perform the physical requirements of the job as described to you for the position. • Valid driver’s license with safe driving record.

🏖️ Benefits

• medical • dental • vision • life • disability • tuition reimbursement • 401k with match • Employee Assistance Program (EAP) • five weeks of Paid Time Off (PTO) • eleven paid holidays • ten weeks of paid maternity leave • four weeks of paid paternity leave • three days of paid grandparents leave