Customer Success Consultant – GIS

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

💵 £35k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🗺️ GIS

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Esri UK

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🏛️ Government

SaaS • Enterprise • Government

Esri UK is the UK arm of Esri, a leading provider of geographic information system (GIS) software and services. It offers ArcGIS — a comprehensive geospatial platform for mapping, spatial analysis, data management, and location-based decision support — delivered as enterprise software and cloud/SaaS. Esri UK supports business decision‑making and government operations across sectors such as housing, utilities, health, and climate; it also runs events, training, and customer engagement to showcase GIS applications and user stories.

📋 Description

• Create and deliver technical content, including blogs, webinars, product announcements and customer communications • Plan and deliver technical presentations at conferences, customer events and webinars • Communicate new ArcGIS capabilities, products and updates to internal and external audiences • Work with Marketing and technical teams to develop accurate, engaging content supporting wider business objectives • Own specific product communication activities from planning through delivery • Keep up to date with ArcGIS developments and share technical knowledge across the business • Support and mentor colleagues, including graduates, where appropriate

🎯 Requirements

• Professional experience working with ArcGIS and a good understanding of its capabilities and applications • Strong written and verbal communication skills, with the ability to explain technical concepts to different audiences • Confidence delivering presentations and engaging with customers • Experience creating technical content or communicating complex information • Good organisational skills, with the ability to manage competing priorities and work independently • A collaborative approach, with strong relationship-building and problem-solving skills • An understanding of how GIS technology can deliver real business value • Applicants must have the right to work in the UK • Degree in GIS, Geography, Computer Science or a related subject would be beneficial, although equivalent experience and technical qualifications will also be considered

🏖️ Benefits

• Generous annual bonus scheme (circa 20%) • 6% company pension • Private healthcare and Cash plan • Monthly gym/wellbeing contribution • Enhanced family-friendly policies • Paid volunteering opportunities • Cycle to Work scheme • Flexible working • Support for continual learning and development