Client Success Operations Analyst, CS Ops

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October 29

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Ethixbase360

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Compliance • Enterprise • SaaS

Ethixbase360 is a platform specializing in third-party risk management, offering solutions designed to help businesses manage and mitigate risks related to anti-bribery, corruption, modern slavery, and ESG (Environmental, Social, and Governance) across their value chains. The company implements its Explore, Enhance, Engage methodology to deliver scalable risk management tools that range from automated screening to enhanced due diligence. Ethixbase360 focuses on compliance, transparency, and sustainability, empowering businesses to take a proactive role in managing their third-party network and ensuring ethical business practices.

51 - 200 employees

📋 Compliance

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2021-09

📋 Description

• Serve as the main point of contact for a portfolio of clients, ensuring prompt and professional handling of inquiries • Develop a deep understanding of each client’s goals, workflows, and success metrics to maximize value and satisfaction • Support CSMs and Account Managers in executing business reviews and renewal activities through administration support and related tasks • Triage and manage incoming client requests, collaborating with CSMs, Support, and Account Managers to ensure timely resolution • Implement and onboard new clients to the Ethixbase360 platform, including user training and guidance • Maintain accurate records of client activity, usage, and feedback in internal systems • Produce and deliver accurate reports, dashboards, and analytics to monitor client health, engagement, and retention • Identify trends, risks, and opportunities within assigned accounts to support growth and prevent churn • Identify and qualify upsell and cross-sell opportunities in collaboration with CSMs and Account Managers • Provide actionable feedback from clients to internal teams (Product, Platform, Operations, and Support) to enhance the client experience • Contribute to process improvements and documentation for the Client Success function

🎯 Requirements

• 1–3 years of professional experience in Client Success, Client Support, or Account Management (SaaS or technology environment preferred) • Bachelor’s degree in Business, Communications, or a related field (or equivalent experience) • Excellent communication (proficient in English – written and spoken) and relationship management skills, with a client-first mindset • Strong analytical and reporting abilities; confident working with data to identify insights • Comfortable learning and using SaaS platforms and CRM tools (e.g., Salesforce, Zendesk) • Highly organized and detail-oriented with the ability to manage multiple priorities • Self-motivated, naturally proactive, and adaptable in a fast-paced environment • Collaborative and positive approach to working with global teams and stakeholders • Familiarity with risk, compliance, or regulatory environments is an advantage • Ability to work evenings at least 2 days per week to cover global clients is a plus

🏖️ Benefits

• Competitive compensation • Professional atmosphere • Collaborative and inclusive work environment • Opportunities to grow professional careers through advanced technology and talented developers