Policy Operations Manager

🕒 October 14

🇺🇸 United States – Remote

💵 $103k - $181k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Ethos

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Ethos is a life insurance provider offering a fast and convenient way for customers to apply for and receive life insurance coverage. Specializing in no-medical-exam policies, Ethos allows individuals to secure life insurance quickly, with coverage options ranging from term life for various durations to guaranteed whole life policies. The company emphasizes ease of use, providing online tools such as coverage calculators and educational resources, as well as customer and agent support. Ethos also offers additional benefits like estate planning aids as part of its insurance packages.

📋 Description

• Identify process improvement and innovation opportunities • Lead and manage day-to-day Policy Administration team operations • Guide, support, motivate, and develop team members • Lead regular meetings, manage escalations, and delegate tasks • Oversee resource management, scheduling, and team rotations • Develop and implement customer support and policy servicing procedures, policies, and standards • Collaborate with leadership to set and achieve goals and objectives • Monitor key metrics, prepare reports, and perform data analysis • Liaise between Policy Administration and Sales, Underwriting, engineering, product, compliance, and carrier partners • Recruit, hire, mentor, and develop team members • Handle Jira tickets for bugs and improvements and collaborate with engineering on solutions • Identify and resolve operational issues and drive continuous improvement

🎯 Requirements

• 5+ years of experience in operations, customer support, customer success, or a related role • Experience and knowledge of life insurance required • Proven experience in process improvement • Ability to think creatively and solve complex problems • Strong leadership and interpersonal skills • Track record of building and nurturing high-performing teams • Excellent written and verbal communication skills • Proficiency with Salesforce or equivalent support/help desk software • Strong analytical mindset and ability to use data to inform decisions and drive improvements • Adaptability to change and ability to work in ambiguous environments with little direction • Bachelor's degree preferred; equivalent experience will be considered

🏖️ Benefits

• Base salary of $103,000–$181,000 per year • Benefits offered; further details provided on Ethos’s careers page • Full-time employment • Diverse, inclusive, and authentic workplace • Equal opportunity employer

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