Staff User Researcher

August 11

Apply Now

Receive Emails with Similar Jobs

Ethos

WebsiteLinkedInAll Job Openings

Insurance

Ethos is a life insurance provider offering a fast and convenient way for customers to apply for and receive life insurance coverage. Specializing in no-medical-exam policies, Ethos allows individuals to secure life insurance quickly, with coverage options ranging from term life for various durations to guaranteed whole life policies. The company emphasizes ease of use, providing online tools such as coverage calculators and educational resources, as well as customer and agent support. Ethos also offers additional benefits like estate planning aids as part of its insurance packages.

201 - 500 employees

📋 Description

• Establish the research function at Ethos: Define processes, methods, and research operations for a growing design and research team • Own and drive strategic research initiatives: Lead research across complex user journeys and systems—including agent tools, quoting flows, application pipelines, and customer onboarding • Dive deep into complexity: Understand and simplify multi-step workflows, decision-making contexts, compliance constraints, and multi-user systems • Build scalable research frameworks: Develop systems for continuous discovery, satisfaction measurement, longitudinal tracking, and feedback loops across our customer and agent experiences • Lead mixed-method research efforts: Design and execute both qualitative and quantitative studies using advanced methodologies (e.g., survey science, behavioral data analysis, experiment design) • Synthesize across data sources: Combine research findings with usage data, operational metrics, and market insights to tell compelling stories and identify clear product opportunities • Communicate with clarity and influence: Deliver high-impact narratives and visualizations that resonate with technical and non-technical stakeholders, including executives • Shape product strategy: Translate insights into roadmap recommendations, influence prioritization, and advocate for user-centered thinking at all levels of the company • Mentor and scale: Guide and support future researchers and designers, and help build a strong, insight-driven product culture • Innovate with tools and tech: Leverage AI-enabled research tools or custom frameworks to accelerate learning and improve research efficiency and impact

🎯 Requirements

• Extent experience: 7+ years in user research, preferably in complex product ecosystems (e.g., B2B SaaS, financial services, or enterprise tools) • Quantitative and qualitative depth: Expert in designing, executing, and analyzing research studies using a range of methods—surveys, user testing, interviews, behavioral analytics, experimental design • Clear communicator: Skilled at transforming data and research into compelling, concise stories that influence product and business decisions • Strategic presence: Demonstrated ability to influence leadership, guide priorities, and connect user experience to measurable business impact • Systems thinker: Comfortable with cross-platform journeys, multi-user systems, and building frameworks to support broad insight generation • Builder mindset: You enjoy ambiguity and see opportunity in starting from scratch; you’re proactive, highly autonomous, and thrive when laying foundations • Collaborative operator: Experience partnering with product, engineering, design, sales, operations, and data teams in fast-paced environments

🏖️ Benefits

• Experience in life insurance, fintech, or regulated industries • Advanced academic background (e.g., PhD or MS in HCI, Behavioral Science, Psychology, Economics, or related) • Expertise in advanced research techniques like conjoint analysis, choice modeling, or predictive modeling