API Integration Analyst

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🕒 April 22

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EUROCLEAR UK & INTERNATIONAL LIMITED

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Euroclear UK & International Limited is a leading financial services company specializing in the settlement and management of securities transactions. With a focus on transforming capital markets, Euroclear provides a range of services including collateral management, corporate actions, and banking services. The company is actively developing initiatives around digital asset ecosystems and aims to enhance transparency and efficiency through innovative practices. Euroclear collaborates with major tech partners to leverage cloud technology and artificial intelligence, driving the modernization of financial infrastructure.

📋 Description

• Provide best in class support to new/existing customers throughout the API technical onboarding journey, ensuring excellent communication and presentation skills • Providing technical support to customers, using a wide range of technologies such as Postman, MS Teams, Salesforce and Freshdesk • Work closely with internal stakeholders such as Sales, Product and Engineering to ensure a smooth technical onboarding for new/existing customers • Track and report on key performance indicators (KPIs) related to customer onboarding and satisfaction • Identifying processes and systems which can be improved to drive operational efficiency and work closely with relevant teams to see these ideas through to delivery

🎯 Requirements

• A customer centric mindset - looking to continually improve and do things differently to deliver an exceptional client service • Demonstrate ability to maintain high levels of accuracy and ensure tasks are completed correctly on the first attempt. • Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner. • To be delivery focused and highly self-motivated with a can-do attitude to learning and development • An ability to work to tight deadlines on multiple items concurrently and under pressure whilst maintaining a high level of quality and competency

🏖️ Benefits

• We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance. • Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid. • Holiday – 27 days of annual leave per year, plus bank holidays. • Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. • Socials – Regular social events open to all. • Holiday swap – Option to swap your bank holidays to any other day of your choice. • Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection. • Bigger than ClearBank – Take a couple of days per year to do something that matters to you. • Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts. • Family – Enhanced family-friendly leave. • Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.