Customer Service Executive

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November 19

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Eurofins

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Science • Biotechnology • Healthcare Insurance

Eurofins is a global leader in testing and laboratory services. With approximately 62,000 employees and over 900 laboratories across 62 countries, the company provides a wide range of testing services across various industries. Eurofins offers services such as food and feed testing, consumer product testing, genomic services, clinical diagnostics, forensic services, environment testing, and pharmaceutical testing. The company is committed to scientific innovation and sustainability, and it plays a critical role in testing for health, safety, and environmental impacts worldwide.

10,000+ employees

Founded 1987

🔬 Science

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $30M Grant on 2021-10

📋 Description

• Directly assist and guide customers in the process of submitting and receiving testing samples at the office. • Monitor and follow up on the logistics process of customer samples sent to the Vietnam branch. • Update customers visiting the office with new service information and relevant company updates. • Understand internal procedures, systems, market laws, and regulations (training will be provided) to efficiently handle tasks and provide prompt, effective consultation for successful order acquisition. • Conduct market, customer, and competitor research to support the Business Development team in identifying business opportunities within the Food and Agriculture Testing industry. • Support in identifying, approaching, and developing potential clients and key decision-makers in the Cambodian market via phone, email, or in-person meetings to introduce testing services and propose suitable solutions; build and maintain a comprehensive database of target clients in relevant sectors. • Prepare quotations, track progress to close deals, and participate in tender preparation as required by clients. • Achieving target assigned by Head of BD Department • Maintain and strengthen relationships with clients through regular meetings, follow-ups, and satisfaction surveys. • Collaborate closely with the Vietnam branch to ensure information is processed efficiently and clients are supported promptly and accurately. • Perform other duties as assigned by the Head of Business Development Department. • Other specific tasks assigned by Head of BD Department. • Collaborate with Sales and Marketing staff to organize workshops, exhibitions, and commercial events in Cambodia. • Build and strengthen relationships with associations, NGOs, and government authorities to support business development activities.

🎯 Requirements

• Bachelor Degree of chemical engineering, biotechnology or food technology, business administration, economic, or other related major • At least 1-year experience in Food/ Agriculture Testing or Food Industry. • Strong sales competent, knowing well and having good network in the Food & Beverage manufacturing, Food & Beverage import - export industry; Agricultural production in Cambodia. • Have knowledge in Food Testing, Food Safety, Quality Control; Good at Khmer & English or Vietnamese 4 skills. • Problem -solving skills with key/target clients • Capable of handling multiple projects and tasks under pressure while ensuring alignment with business goals and deadlines. • Quick to adapt in fast-paced environments; always open to new ideas and actively contribute to team and company growth.

🏖️ Benefits

• All your information will be kept confidential according to privacy policy.