Deal Desk Operations Analyst

🕒 August 19

🇺🇸 United States – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

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Eve

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $103M Series B - Eve on 2025-09

Legal • Artificial Intelligence • SaaS

Eve is an AI-native legal software company that provides an AI operating system (EveOS) and suite of AI tools purpose-built for plaintiff law firms. Its platform automates and accelerates intake (24/7 multilingual intake and live signing), case evaluation, drafting (demand letters, complaints, discovery), medical chronologies, legal research, and litigation workflows through products like Eve Analyst, Eve Agents, Eve Auditor, Eve Research, and Atlas — a living data layer that auto-extracts and structures records. Eve emphasizes firm-wide intelligence and collaboration, integrates with existing case management systems or operates standalone, and markets itself as SOC 2 Type II certified and HIPAA-compliant. It's used by hundreds-to-thousands of plaintiff-focused firms to increase case capacity, speed up work, and improve settlements and firm performance.

📋 Description

• Serve as the bridge between commercial strategy and operational execution across the quote-to-cash lifecycle. • Assist administering and maintaining the CPQ platform, including the product catalog, pricing, quote templates, approval rules, and integrations. • Manage daily Deal Desk operations, including quote creation, pricing validation, approval routing, product configuration, and exception management. • Translate pricing, packaging, product, and policy changes into scalable system configurations and workflows. • Maintain data integrity across CPQ, CRM, and billing systems, ensuring quoted, booked, and invoiced values align. • Build operational and executive reporting for KPIs, cycle time, SLA performance, exceptions, quote accuracy, renewals, and retention. • Support renewal and expansion operations through accurate data, forecasting inputs, and repeatable processes. • Partner with Sales, Finance, Legal, Revenue Operations, Product, Engineering, and Customer Success to resolve issues and advance deals. • Maintain process documentation and enablement materials for Sales and Customer Success. • Implement automation and AI-powered tools to improve quoting, approvals, data validation, reporting, and operational efficiency.

🎯 Requirements

• Three or more years of experience in Deal Desk, Sales Operations, Renewals Operations, Revenue Operations, or a related B2B SaaS function. • Experience managing quoting, pricing validation, approval routing, product configuration, and commercial exceptions. • Hands-on experience with CPQ platforms, preferably DealHub, and CRM systems such as HubSpot or Salesforce. • Strong analytical and financial skills, including deal modeling, KPI reporting, margin analysis, discount governance, and revenue recognition principles. • Knowledge of SaaS retention metrics, including gross revenue retention, net revenue retention, renewal forecasting, retention, and expansion. • Proven ability to analyze data and transform manual processes into scalable, automated workflows. • Strong communication and cross functional partnership skills, with the ability to manage competing priorities and make sound decisions in ambiguous situations.

🏖️ Benefits

• Competitive Salary & Equity • 401(k) Program with Employer Matching • Health, Dental, Vision and Life Insurance • Short Term and Long Term Disability • Commuter Benefits (in office employees only) • Autonomous Work Environment • Workplace Setup Reimbursement • Telecomm Stipend • Flexible Time Off (FTO) + Holidays • Quarterly Team Gatherings • In office Perks (in office employees only)