Eve
11 - 50 employees
🤖 Artificial Intelligence
💳 Fintech
Artificial Intelligence • Legal • Fintech
Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.
Customer Success Manager
🕒 April 1
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Eve
11 - 50 employees
🤖 Artificial Intelligence
💳 Fintech
Artificial Intelligence • Legal • Fintech
Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.
📋 Description
• Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. • Achieve and maintain client satisfaction scores above 90%. • Enable teams at firms using Eve in 90 days or less. • Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features. • Generate 5+ annual case studies showcasing ROI. • Provide client feedback to inform product roadmap development. • Achieve 90%+ retention rate through proactive engagement and support.
🎯 Requirements
• 5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts • A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus). • Proven acumen around planning and managing a large book of business in a fast-paced environment. • Excellent communication skills and the ability to present complex information across various stakeholders. • An Eagerness to learn, adapt, and bring creative solutions to client needs
🏖️ Benefits
• 💰 Competitive Salary & Equity • 💹 401(k) Program with Employer Matching • ⚕️ Health, Dental, Vision and Life Insurance • 🩼 Short Term and Long Term Disability • 🚗 Commuter Benefits • 🧑💻 Autonomous Work Environment • 🖥️ Office Setup Reimbursement • 🏝 Flexible Time Off (FTO) + Holidays • 🚀 Quarterly Team Gatherings • 🥪 In office Perks
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