Eve
11 - 50 employees
🤖 Artificial Intelligence
💳 Fintech
Artificial Intelligence • Legal • Fintech
Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.
Enterprise Customer Success Manager
🕒 April 1
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Eve
11 - 50 employees
🤖 Artificial Intelligence
💳 Fintech
Artificial Intelligence • Legal • Fintech
Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.
📋 Description
• Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. • Achieve and maintain client satisfaction scores above 90%. • Drive a 15% year-over-year increase in average contract value through strategic upsells and cross-sells. • Enable teams at firms using Eve in 90 days or less. • Achieve 90% Case/Matter utilization and 75% adoption of key features. • Generate 5+ annual case studies showcasing ROI. • Provide client feedback to inform product roadmap development. • Achieve 90%+ retention rate through proactive engagement and support.
🎯 Requirements
• 5+ years of **Customer Success** experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships. • Solid experience in **legal tech**, understanding the unique needs of law firms and legal teams. • Proven acumen around planning and managing a **smaller book of business**, with **$10M - $20M in ARR ownership**. • Experience managing large, complex accounts and executing strategic initiatives for client success and growth. • Strong understanding of **SaaS industry** dynamics, particularly in legal technology.
🏖️ Benefits
• 💰 Competitive Salary & Equity • 💹 401(k) Program with Employer Matching • ⚕️ Health, Dental, Vision and Life Insurance • 🩼 Short Term and Long Term Disability • 🚗 Commuter Benefits • 🧑💻 Autonomous Work Environment • 🖥️ Office Setup Reimbursement • 🏝 Flexible Time Off (FTO) + Holidays • 🚀 Quarterly Team Gatherings • 🥪 In office Perks
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