Customer Success Manager

November 19

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EverCommerce

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SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

📋 Description

• Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing SMBs • Master our payment solutions, supported products and services, and integration capabilities in order to provide small business customers with consultative guidance • Scale playbooks and best practices across multi-location accounts, third-party partners, integrated software solutions • Ongoing management of 1:1 accounts and implement 1:many strategies for channel growth • Identify on-going sales opportunities within portfolio to generate growth, referrals, and new leads • Upsell unused functionality and features in order to increase utilization, revenue, and reduce attrition • Passionately support EVCM Payments /PaySimple's commitment to create an outstanding experience for all of our customers

🎯 Requirements

• 2–4 years managing a portfolio of accounts (SaaS account management a plus) • Experience and demonstrated success in a high-volume sales or account management capacity, engaging with VP/C-suite/SMB owners • Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis • Ability to prioritize the most important activities daily to maximize time spent on each account • Strong excel skills with the ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions. • Strong written and oral communication skills • A team player who performs well independently • Ability to multitask, take direction and execute with precision • Must be a confident, adaptable self-starter • Previous payment processing related experience a plus

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program