Vice President of Client Success

🕒 May 14

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EverService Holdings, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

💰 Private Equity Round on 2018-10

Marketing • B2B • Technology

EverService Holdings, LLC is a company that provides industry-specialized marketing, website, and engagement services for over 10,000 companies. They offer a range of services including managed website solutions, SEO, digital marketing, sales and campaign management, scheduling and booking, 24/7 answering services, and technology solutions such as CRM and EHR integrations. EverService serves a variety of industries including legal, healthcare, and home services, with a focus on driving business growth through specialized marketing strategies and digital solutions. Their subsidiaries, such as Blue Corona, Alert Communications, and Nexa, contribute to their comprehensive service offerings.

📋 Description

• Own the entire client experience and lead the CSM organization • Architect the operating layer for account management • Manage a portfolio of $14,425,380 in ARR across 108 law firm clients • Lead a team of 7 Client Success Managers • Report directly to the LawRank President / CEO • Present to EverService executive leadership • Drive client retention and maintain high CSAT and NPS • Build and scale the Client Success organization • Partner with Sales leadership to drive upselli

🎯 Requirements

• **10+ years** client-facing experience at a digital marketing or professional services agency • **5+ years** leading managers (not just ICs) in a CS, Account Management, or services function • Track record of building or rebuilding a CS organization at meaningful scale — measured in retention, expansion, and team health • Hands-on experience designing CS systems (CRM configuration, onboarding workflows, reporting frameworks, SLAs) • Comfortable presenting to executive leadership, board members, and PE investors • Experience in regulated or high-touch B2B verticals strongly preferred — legal, financial advisory, medical, dental, or similar. Direct legal marketing experience is a major plus, not a hard requirement • Bachelor's degree preferred; equivalent operating experience considered

🏖️ Benefits

• Remote work • Performance bonus tied to retention, expansion, and CSAT/NPS outcomes • Major medical insurance + vision + dental • 401(k) • Life insurance • PTO + sick time • [LTI / equity participation if applicable]