IT Client Service Desk Analyst

Job not on LinkedIn

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Evri

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1974

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

Evri is a UK-based parcel delivery and logistics company, formerly known as Hermes. It provides last-mile courier and parcel delivery services for consumers and retailers, focusing on e-commerce deliveries, drop-off and collection points, and nationwide transportation of parcels. Evri operates as a carrier for online retailers and serves both consumer (B2C) and business (B2B) shipping needs within the UK and internationally.

📋 Description

• Provide timely and professional IT support to clients across multiple contact channels • Log, track and resolve incidents and service requests using ServiceNow, ensuring SLA compliance • Troubleshoot technical issues and identify effective resolutions or appropriate escalations • Take ownership of support requests from start to finish, ensuring excellent customer service throughout • Maintain accurate client records and profiles while ensuring GDPR compliance • Keep detailed records of interactions, updates and resolutions within ServiceNow • Contribute to knowledge base articles and support continuous service improvement • Build strong working relationships with clients, internal teams and third-party suppliers

🎯 Requirements

• Previous Service Desk or IT Support experience • Experience using ServiceNow or a similar IT Service Management (ITSM) tool • Strong troubleshooting and problem-solving skills • Excellent communication and interpersonal skills with a customer-first approach • Ability to prioritise workload and manage multiple tasks in a fast-paced environment • High attention to detail and commitment to data accuracy • IT-related qualifications or certifications such as ITIL Foundation or CompTIA A+ would be advantageous • Experience within a logistics or supply chain environment would be beneficial but not essential

🏖️ Benefits

• Supportive and collaborative team environment • Opportunity to develop technical skills • Exposure to a variety of technologies • 14 Month Fixed Term Contract