Provider Relations Coordinator

🕒 July 14

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism. • Monitor and respond to internal and external emails within established service levels. • Log and return voicemails within established service levels. • Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters. • Respond to chat inquiries from providers with clarity and accuracy. • Escalate unresolved issues to management and follow up as needed. • Communicate and report any workflow or system issues to leadership. • Consistently meet quality and productivity standards. • Uphold HIPAA and confidentiality regulations in all interactions.

🎯 Requirements

• Education: High school diploma or equivalent. • Experience: • - Prior customer service or high-volume call center experience required. • - Healthcare experience is a plus but not mandatory! • Skills: • - Strong verbal and written communication skills. • - Exceptional organizational and multitasking abilities. • - Proficiency in Microsoft Office (Excel and Outlook). • - Comfortable working in a high-volume, fast-paced environment with various software programs.

🏖️ Benefits

• Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team. • Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations. • Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative. • Career Development: EXL Health offers unlimited growth opportunities within the company and beyond. • Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.