Customer Success Manager

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August 20

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EXOGROUP

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Enterprise • Technology • SaaS

EXOGROUP is a collective of companies that provide a variety of services within the digital business sector. They have developed proprietary technology platforms within an interconnected business ecosystem, allowing clients to carry out online monetization safely. EXOGROUP values innovation, trust, leadership, diversity, passion, and openness. With a global presence and billions of daily impressions, they are committed to enhancing the way their clients conduct business online by offering robust and creative technological solutions.

51 - 200 employees

Founded 2006

🏢 Enterprise

☁️ SaaS

📋 Description

• Advocate and main point of contact for EXADS SaaS products with external clients • Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients • Onboarding and educating new EXADS clients as they get started with the platform • Addressing client issues and working on possible solutions • Guiding and providing support for any technical and/or API integrations • Acting as the voice of the customer internally • Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients • Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled • Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling • Identifying expansion opportunities and partnering with Sales to successfully close such opportunities

🎯 Requirements

• Previous experience in digital advertising/marketing/a SaaS company • Previous experience in a customer-facing role/environment: customer support and account management will be highly valued • You are IT literate and computer savvy • Must have the ability to grasp new technical concepts quickly • Excellent level of English, both spoken and written (any additional languages are a big plus) • Prior experience with CRM & Ticket management solutions - a working knowledge of Hubspot and/or Jira are advantageous. • Excellent time management, communication, and interpersonal skills • Degree-educated in a relevant field OR equivalent experience. • Considered a plus: You understand the world of B2B SaaS companies. • You are bi-lingual • You are a critical thinker and have a keen eye for problem-solving. • You have the drive to learn and grow your technical and process knowledge base. • You are comfortable working in a startup-like environment, and able to work both with the team and autonomously depending on the task at hand.

🏖️ Benefits

• Flexible start times • Private health insurance • Remote work from home • Home office set up budget of 500 Euros • Tax Saver incentives: bike to work - travel saver ticket (Luas, Bus, Rail). • Your Birthday off as a paid holiday • Access to quality trainings through Udemy platform • Additional internal and external trainings through our EXOGROUP University program • Up to 1500 Eur of training budget and 5 days of study leave, every year • Spanish, English, and Portuguese language lessons • Employee referral program bonus - Earn 2500 Euros by referring someone! • Subsidised well-being activities. • Co-Subsidised lunchtime catering service. • Exciting team buildings in locations such as Ibiza • Calm App subscription • Office Perks • Relocation Package • Pension Scheme • Critical skills visa and relocation package can also be offered to the right candidate.