Technical Success Manager

Job not on LinkedIn

🕒 July 29

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXOGROUP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

💼 Consulting

📣 Marketing

Consulting • Marketing • Technology

EXOGROUP is a collective of companies that provide a variety of services within the digital business sector. They have developed proprietary technology platforms within an interconnected business ecosystem, allowing clients to carry out online monetization safely. EXOGROUP values innovation, trust, leadership, diversity, passion, and openness. With a global presence and billions of daily impressions, they are committed to enhancing the way their clients conduct business online by offering robust and creative technological solutions.

📋 Description

• Own, investigate and solve technical problems independently • Investigate and resolve data discrepancies • Be the go-to technical point of contact for the team • Author and maintain internal process documentation • Support the Sales team in winning new business • Prioritise, escalate or directly resolve support tickets • Provide visibility and updates on ongoing issues • Liaise with developers and product to request new features • Assist in setting up and deploying new platforms for clients • Mentor other team members • Initiate and lead client calls and video meetings • Develop deep, hands-on knowledge of our product lines

🎯 Requirements

• A self-starter mentality with strong organisation • Comfortable getting hands-on with the technical/data layer • Familiarity with Git and version control • Familiarity with web technologies (HTML, CSS, JavaScript) • Confidence in communicating with clients and developers alike • Strong written, spoken and interpersonal communication skills (English) • A degree in Computer Science, or equivalent practical experience • Ability to communicate across Jira, HubSpot, Slack and GitHub • Excellent understanding of the online advertising industry • Experience working with APIs • Working SQL literacy • A solid technical background focused on web technologies • Considered a plus: Hands-on experience with ad-serving platforms • Experience with AI models and tooling • Experience delivering technical training and webinars • Experience configuring HubSpot automations and using HubSpot Service Desk • Previous GitHub projects you have worked on or contributed to • Experience supporting and communicating with clients on a SaaS online platform • Coding experience • Experience with RTB technology

🏖️ Benefits

• Flexible start times • Summer Schedule • Private health insurance • Remote work from home • Home office set up budget of 500 Euros • Your Birthday off as a paid holiday • Access to quality trainings through Udemy platform • Additional internal and external trainings through our EXOGROUP University program • Up to 1500 Eur of training budget and 5 days of study leave, every year • Flexible compensation of 500 Euros/year • Spanish, English, and Portuguese language lessons • Employee referral program bonus - Earn 2500 Euros by referring someone! • Subsidized Well-being activities • Exciting team buildings in locations such as Ibiza • Calm App subscription • Office Perks • Meal card • Relocation Package