Expatrio
B2C • Finance • Banking
Expatrio is an all-in-one digital solution designed to ease the process of relocation to Germany for internationals. It offers a comprehensive Value Package that includes a Blocked Account, which is necessary for obtaining a German visa, alongside health insurance and a free German bank account. These services help streamline visa applications and support financial management for students, job seekers, and other expats. Expatrio's platform simplifies logistical challenges by providing quick, secure, and reliable access to visa essentials and support for living in Germany, while also offering additional perks like international student IDs and cashback opportunities.
11 - 50 employees
👥 B2C
💸 Finance
🏦 Banking
Tier 1 Customer Support Supervisor
Yesterday
🗣️🇨🇳 Chinese Required
Expatrio
B2C • Finance • Banking
Expatrio is an all-in-one digital solution designed to ease the process of relocation to Germany for internationals. It offers a comprehensive Value Package that includes a Blocked Account, which is necessary for obtaining a German visa, alongside health insurance and a free German bank account. These services help streamline visa applications and support financial management for students, job seekers, and other expats. Expatrio's platform simplifies logistical challenges by providing quick, secure, and reliable access to visa essentials and support for living in Germany, while also offering additional perks like international student IDs and cashback opportunities.
11 - 50 employees
👥 B2C
💸 Finance
🏦 Banking
📋 Description
• Lead and supervise Tier 1 customer support agents • Monitor team performance and provide coaching and feedback • Resolve escalated customer issues and handle complex inquiries • Develop and implement training programs for new agents • Collaborate with other departments to optimize workflows
🎯 Requirements
• Proven experience in a customer support supervisor or team lead role • Strong leadership and interpersonal skills • Excellent problem-solving abilities and decision-making skills • Proficiency in relevant software tools and platforms (e.g., Zendesk) • Exceptional communication skills and a customer-centric mindset • Fluent in English and Mandarin
🏖️ Benefits
• Flexible working hours • Autonomous and progressive work environment with low hierarchies and fast decision-making
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