Mobile Customer Support Representative

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February 17

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Expedia Group

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Travel • Technology • eCommerce

Expedia Group is a leading global travel technology company that connects travelers with a world of possibilities by providing an extensive array of travel products and services. Its portfolio includes well-known brands such as Expedia, Hotels. com, Vrbo, Travelocity, Egencia, Hotwire, Orbitz, eBookers, CheapTickets, CarRentals, Expedia Cruises, Wotif, and Trivago. The company leverages advanced technology to enhance the travel experience, including the use of artificial intelligence to generate over 600 billion predictions annually, as well as hosting millions of virtual conversations each year through its platform. Expedia Group operates more than 200 websites in over 70 countries, offering travelers the ability to find and book travel options that best suit their needs while providing partners tools, data, and technology to grow their businesses.

10,000+ employees

Founded 1996

🛍️ eCommerce

📋 Description

• As North America's largest retail travel agency franchise, Expedia Cruises provides a variety of vacation products. • The mobile customer support representative will excel in meeting customers' expectations. • Responsibilities include generating sales leads, maintaining records, and managing incoming calls. • The role requires building good customer relationships and resolving complaints promptly. • Adhere to best data management practices and maintain a high standard of accuracy and efficiency.

🎯 Requirements

• High school diploma or equivalent. • Experience in customer service. • Strong telephone etiquette. • Excellent knowledge of data entry software, such as Ninox, Kintone, and OmPrompt Order Management. • Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency. • Good communication skills and the ability to collaborate with staff members. • Familiarity with CRM tools. • Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite. • Excellent communication skills. • Ability to manage multiple tasks at once. • Ability to adapt to different personalities.