Inside Sales, Customer Relationship Executive

Job not on LinkedIn

October 2

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Expedock

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Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. We are on a mission to build the powerful data infrastructure that will drive unprecedented efficiency and profitability to all players in the industry.

51 - 200 employees

📋 Description

• Customer Engagement: Contact existing customers via phone to maintain relationships, provide product updates, and identify opportunities for upselling or cross-selling. • Lead Generation: Research and identify potential new B2B customers using company-approved sources. • Campaign Follow-Up: Review email marketing campaigns and follow up with customers who engage with content, as well as those who have not responded. • CRM Management: Monitor CRM for customer segments (regular, at-risk, sleeping, or lost customers) and prioritize outreach accordingly. • Offer Presentation: Present customer-centric offers, such as pallet optimization (adding extra items at no additional shipping cost). • Consultative Approach: Conduct needs-based conversations with customers, focusing on their business goals rather than pushing sales. • Team Collaboration: Work closely with the sales team and participate in weekly check-ins for coaching and continuous improvement. • Record Keeping: Document all customer interactions and maintain accurate records in the CRM.

🎯 Requirements

• 1–2+ years of experience in B2B sales, inside sales, account management, or customer success. • Strong communication skills: concise, professional, and confident when speaking with business owners over the phone. • Experience with CRM tools (preferred). • Ability to conduct consultative conversations and build long-term business relationships. • Comfortable with outbound calling. • Self-motivated, organized, and able to work independently while contributing to a team environment. • Willingness to quickly learn product knowledge and adapt to customer needs.