Operations Executive – US Ocean Import, FCL, LCL

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November 26

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Expedock

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Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. We are on a mission to build the powerful data infrastructure that will drive unprecedented efficiency and profitability to all players in the industry.

51 - 200 employees

📋 Description

• Receive pre-alert/shipment documents from origin offices or overseas agents • Follow up with steamship lines for ISF confirmation, Arrival Notice, and freight invoices • Review all charges (ocean freight, origin costs, documentation fees, amendments, etc.) and prepare accurate Arrival Notice billing • Issue Arrival Notice + invoice to the consignee/broker minimum 7 days prior to vessel arrival (or immediately for late vessels) to ensure timely payment and avoid delays • Coordinate with customs broker for clearance status and resolve any holds (exam, AMS, PGA, etc.) • Track Last Free Day for both demurrage (storage) and detention (container use) daily • Proactively send LFD alerts and reminders to consignee/broker starting 7 days before LFD, then 3 days, 2 days, and daily countdown once inside 48 hours • Escalate to management when consignee is unresponsive or LFD is at risk • Arrange delivery with truckers once cargo is cleared and available (or on wheels if live unload) • Coordinate with consignee/broker on delivery appointments, special requirements (liftgate, inside delivery, etc.) • Handle any delivery exceptions (refused cargo, storage orders, redelivery fees) and ensure additional costs are approved and billed to consignee • Monitor empty container return status daily after delivery • Follow up with consignee/trucker for proof of empty return before detention clock expires • Calculate and bill any detention/per diem charges incurred due to late return; ensure payment is collected from consignee (never absorbed by us unless pre-approved) • Dispute incorrect carrier detention invoices when applicable • Reconcile final carrier and vendor invoices against quoted/billed amounts • Issue any debit notes for additional charges (detention, demurrage, exam fees, waiting time, etc.) and follow up for payment • Obtain proof of delivery, close file in system, upload all final documents, and release final invoice to customer • Act as single point of contact for consignee throughout the shipment: provide proactive status updates, answer queries, resolve issues, and ensure complete customer satisfaction

🎯 Requirements

• 2–4 years experience in Ocean Import Operations (FCL & LCL required) • Strong understanding of US import procedures including ISF, AMS, PGA holds, customs clearance, demurrage, and detention • Hands-on coordination experience with steamship lines, customs brokers, truckers, and overseas agents • Ability to track and manage Last Free Day (LFD) for both demurrage and detention • Experience handling delivery appointments, trucking arrangements, delivery exceptions , and cost approvals • Proficiency in freight forwarding systems/TMS • Amenable to working the night shift (US - EST time zone) • Comfortable with having their productivity monitored through tools like Insightful • Excellent communication skills and a strong customer service mindset • High attention to detail and ability to handle multiple files in a fast-paced environment

🏖️ Benefits

• None specified