Operations Team Lead

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5 days ago

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Expedock

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Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. We are on a mission to build the powerful data infrastructure that will drive unprecedented efficiency and profitability to all players in the industry.

51 - 200 employees

📋 Description

• Lead, coach, and mentor a cross-functional team—assigning tasks, setting performance targets, conducting coaching sessions, and ensuring the team consistently delivers high-quality work. • Oversee day-to-day operational workflows across multiple service lines (e.g., Sales Support, Real Estate Support, Operations Support, Data Processing, Customer Coordination). • Ensure tasks are completed accurately, on time, and aligned with business requirements. • Monitor the team’s output and ensure all data, documentation, and deliverables meet accuracy and quality standards before submission or upload into client systems. • Partner with the Operations Manager and team members to meet (and exceed) client Service Level Agreements, ensuring reliability, consistency, and strong customer satisfaction. • Review existing workflows, identify inefficiencies, and implement process improvements or best practices to enhance productivity and reduce errors.

🎯 Requirements

• 2 - 4 years experience as a Team Lead or Supervisor in an eBPO, shared services, or operations-driven environment • Background supporting diverse functions such as Sales Support, Real Estate, Freight/Logistics, Customer Operations, or Data Processing • Strong analytical skills with a track record of monitoring productivity, interpreting performance data, and driving improvements • Exceptional attention to detail and accuracy in handling data, documentation, and operational workflows • Demonstrated ability to coach, mentor, and elevate team performance, especially in fast-paced or high-volume settings • Tech-savvy and comfortable working with CRMs, TMS platforms, productivity tools, and client-specific systems • Excellent communication, collaboration, and stakeholder management skills—able to support and coordinate across multiple service lines • Capability to operate effectively in a remote setup , maintaining productivity, accountability, and team engagement • Willingness and ability to support night-shift operations as required by the account • Adaptable, proactive, and committed to maintaining high performance and service quality.

🏖️ Benefits

• No specific benefits mentioned