Enterprise Account Manager

🕒 September 3

🇺🇸 United States – Remote

💵 $90k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 73 days.
• Reposted 2 times.

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Expensify

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $100M Debt Financing - Expensify on 2021-10

SaaS • Fintech • B2B

Expensify is a software company that provides expense and spend management tools for businesses and accountants. The platform offers features such as expense reports, receipt scanning (mobile app), company credit cards (the Expensify Visa® Commercial Card), bill pay, invoicing, payroll integration, and spend management for organizations. Expensify distributes mobile apps through Apple App Store and Google Play and positions itself as a business-focused, cloud-based expense management solution used by teams and finance professionals.

📋 Description

• Build trusted relationships with senior stakeholders across finance, IT and operations, up to the C-suite • Own the full account lifecycle from onboarding through adoption, renewal and growth • Identify risk and configuration issues early and proactively solve them • Guide customers through migrations and product rollouts • Turn usage data into account plans tied to revenue outcomes • Drive adoption of expense management, global reimbursement, Expensify Card and Travel • Troubleshoot technical issues involving accounting integrations, card feeds, SSO and API workflows, tracing issues to root cause • Bridge customers with product and engineering teams by translating feedback into actionable input • Manage renewals, upsell and cross-sell conversations, and contract negotiations • Improve net dollar retention across the portfolio • Engage with accounts every quarter • Forecast and increase contract renewals • Increase product adoption across accounts

🎯 Requirements

• 3+ years of B2B SaaS account management or customer success experience, with direct ownership of a customer portfolio • Experience owning renewals, retention, and growth, including commercial conversations around pricing, expansion, or contract terms • Strong product and technical fluency, with experience working through APIs, integrations, or other connected software systems • Strong data literacy, including using spreadsheets, dashboards, usage data, and reporting tools to make decisions and build a business case • Strong written and verbal communication, with the ability to work effectively with both technical teams and senior customer stakeholders • Comfort operating autonomously, setting priorities and managing competing demands without heavy day-to-day direction • Experience with FinTech, payments, spend management, accounting, ERP, or other financial software is desirable • Familiarity with tools and integrations such as NetSuite, Okta, Workday, HubSpot, GitHub, Gong, or similar platforms is desirable • Experience using AI to automate workflows, improve processes, or solve business problems is desirable • Experience managing global customers and working effectively across time zones and asynchronously is desirable

🏖️ Benefits

• 401(k) with up to 4.5% employer match • 100% employer-paid medical, dental, and vision coverage • $20,000 annual fertility and family-building benefit through Carrot • Up to $5,000 in relocation reimbursement if you move to one of our offices • Three months of paid parental leave; six months for birthing parents • Commuter, healthcare FSA, and dependent care FSA benefits • Flexible vacation policy • Offers Equity

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