Data Center Operations Analyst

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November 13

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Experian

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Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

10001 employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Monitor and maintain server infrastructure across Windows, Linux, VMware, and AWS Cloud environments. • Prompt and efficient triage and remediation of alerts and system notifications • Respond to alerts and incidents using tools like Dynatrace, Splunk, and ServiceNow • Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards • Perform Tier 1 and Tier 2 troubleshooting for server-related issues including performance, hardware, OS, and virtualization. • Collaborate with infrastructure and application teams on provisioning, capacity planning, and change implementations. • Partner with Problem Management and Subject Matter Experts on Root Cause Analysis • Partner with Change Management to ensure changes adhere to Change Management policies • Partner with technical teams on change implementations • Analyze system and service trends in support of Continual Process Improvement • Develop and document operations center processes and procedures • Mentor new team members • Stay current on Experian platforms, products, and service offerings

🎯 Requirements

• Bachelor’s degree or 5+ years of experience in server operations, data center, or infrastructure support. • Strong hands-on experience with Windows Server (2016/2019/2022) and Linux (RHEL, Ubuntu, CentOS). • Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment. • Proficiency in VMware vSphere, Hyper-V, or other virtualization platforms. • Experience with AWS Cloud infrastructure monitoring and support • Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, Dynatrace, Splunk,etc) • Experience with Windows / Unix Server operating systems. • Understanding of core infrastructure services: Active Directory, DNS, DHCP, Group Policy • Ability to learn new technologies quickly. • Working knowledge of Incident Management & High Priority Case Management • Excellent Customer Service, client facing skills • Candidate are required to work on 12 hours rotational shift • Experience in working in globalized IT services environment • Excellent English (oral and written) and good communication skills.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options