Senior UX Research

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Yesterday

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

💵 $75 / hour

⏳ Contract/Temporary

🟠 Senior

🔬 UX Researcher

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ExpertHiring

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Recruitment • B2B • HR Tech

ExpertHiring is a premier headhunting service specializing in connecting top talent, referred to as 'Rockstars', with clients across various industries. Utilizing a proprietary Area Talent Map™ technology, they conduct comprehensive market searches to identify the best qualified candidates beyond traditional job boards. Their focus is on efficient talent pairing, ensuring clients are presented with the top 10% of candidates to meet their specific needs, ultimately saving time and resources in the hiring process.

51 - 200 employees

Founded 2012

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Drive continuous discovery for our onboarding experience across multiple digital product teams. • Shape user experiences through ongoing research and actionable insights. • Collaborate closely with cross-functional partners to simplify financial decisions. • Co-create research plans and prioritize learning objectives with product teams. • Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms. • Engage with a range of customer segments to validate concepts and uncover user needs. • Analyze and synthesize research findings into actionable insights and recommendations. • Deliver regular research summaries and next-step recommendations to stakeholders. • Advise on research priorities across multiple product teams, including web, mobile, AI-driven, and retail systems. • Support additional teams or initiatives as assigned. • Work closely with product managers, designers, and other stakeholders to ensure research is actionable and aligned with business goals. • Share findings within knowledge management systems and facilitate team learning. • Conduct usability testing of prototypes and live products (e.g., AI features, tax calculators, onboarding flows). • Validate concepts for new account creation and profile experiences. • Discover gaps and opportunities in financial health tools for key customer segments. • Validate future-state concepts for digital platforms. • Produce weekly or bi-weekly research synthesis reports. • Record moderated interviews and prepare summaries. • Provide actionable recommendations for product teams. • Document and share results with relevant stakeholders. • Participate in research planning and allow product teams to observe user interviews. • Share insights at the team level; executive presentations are not required. • Maintain a consistent cadence of user research and synthesis. • Engage effectively with stakeholders during research activities and deliverables. • Validate hypotheses and refine onboarding experiences. • Utilize tools such as UserTesting.com and Insights Engine provided by the company. • Collaborate with product teams for research planning and insight generation. • Report to the Director of the Customer Center of Excellence (or designee) with dotted-line alignment to the Director of Design for onboarding vision work. • Adapt to the evolving scope based on organizational needs.

🎯 Requirements

• Senior or Lead-level UX Researcher with 5-15 years of relevant experience. • Proficient with UserTesting.com or similar remote research tools. • Strong skills in generative research, interview moderation, and usability testing. • Experience balancing AI-driven and human-generated insights. • Excellent communicator and collaborator, able to work independently and with diverse teams.

🏖️ Benefits

• Health/Dental/Vision Insurance available!