Customer Support Specialist

Job not on LinkedIn

June 13

Apply Now

Receive Emails with Similar Jobs

Expert VA

WebsiteLinkedInAll Job Openings

B2B • eCommerce • HR Tech

Expert VA is a virtual assistant service provider that delivers expert-level support to help businesses operate efficiently and grow. The company employs highly experienced virtual assistants who are trained to manage a variety of tasks such as customer support, digital marketing, and real estate assistance among others. Expert VA emphasizes a structured approach to business processes and offers time-tracking software to enhance productivity, allowing business owners to focus on their core activities.

11 - 50 employees

🤝 B2B

🛍️ eCommerce

👥 HR Tech

📋 Description

• This is a remote position. • We are seeking a client-focused Customer Support Specialist with experience in real estate transaction coordination to deliver exceptional onboarding and ongoing support to our clients. • This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction. • Key Responsibilities: • Guide new clients through onboarding, ensuring a smooth platform setup and confident start • Promptly respond to early-stage inquiries to build trust and satisfaction • Act as the main point of contact for client support, providing timely and accurate assistance • Collaborate with internal teams to resolve technical or process-related issues quickly • Support sales calls by offering product knowledge and technical context when needed • Translate client needs into platform solutions to drive adoption and retention • Create and maintain helpful resources (how-to guides, tutorials, FAQs) • Contribute to the internal knowledge base and content library

🎯 Requirements

• Background in real estate, preferably with TC experience • Strong written and verbal communication skills • Ability to manage multiple priorities and respond promptly to client needs • Proficient with CRMs, digital tools, and collaboration platforms • Detail-oriented, reliable, and self-motivated

🏖️ Benefits

• 100% remote flexibility • Opportunities for growth and skill development • PTO • HMO​