Customer Support Specialist - US Mortgage Loan Origination

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June 4

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Extend Your Team

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B2B • eCommerce • HR Tech

Extend Your Team is a professional outsourcing service that connects businesses with skilled, vetted professionals to improve operational efficiency and achieve measurable results. Utilizing their proprietary Smart Talent System™, they streamline hiring processes, reduce inefficiencies, and empower organizations to scale quickly and effectively. Extend Your Team caters to a diverse range of industries, providing tailored solutions for business leaders, startups, and growing organizations looking for reliable and capable team members who can deliver immediate ROI.

201 - 500 employees

Founded 2020

🤝 B2B

🛍️ eCommerce

👥 HR Tech

📋 Description

• This is a remote position. • Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools. • Documenting & logging issues (as well as customer compliments & complaints). • Working with customers to help them go through our application flow when required. • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems.

🎯 Requirements

• At least 5 years (and above) of experience under a US Mortgage account handling Loan Origination specific tasks. • Experienced in customer-facing roles in a loan or mortgage account. • Superb communication, collaboration, and problem-solving skills. • Proficiency, speed, and accuracy in written communication. • Fluency, clarity, and good diction in English. • Great organizational skills & time management abilities. • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. • Familiarity in navigating MS Excel or Google Sheets. • Detail-Oriented - we’re a financial services company so being correct about the details matter. • Bachelor's Degree or comparable work experience in financial services. • Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between). • Must be based in the Philippines.