Customer Support Specialist - US Mortgage Loan Origination

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June 3

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Extend Your Team

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B2B • eCommerce • HR Tech

Extend Your Team is a professional outsourcing service that connects businesses with skilled, vetted professionals to improve operational efficiency and achieve measurable results. Utilizing their proprietary Smart Talent System™, they streamline hiring processes, reduce inefficiencies, and empower organizations to scale quickly and effectively. Extend Your Team caters to a diverse range of industries, providing tailored solutions for business leaders, startups, and growing organizations looking for reliable and capable team members who can deliver immediate ROI.

201 - 500 employees

Founded 2020

🤝 B2B

🛍️ eCommerce

👥 HR Tech

📋 Description

• This is a remote position. • About Us (Client) We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. • Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

🎯 Requirements

• At least 5 years (and above) of experience under a US Mortgage account handling Loan Origination specific tasks • Experienced in customer-facing roles in a loan or mortgage account • Superb communication, collaboration, and problem-solving skills. • Proficiency, speed, and accuracy in written communication. • Fluency, clarity, and good diction in English • Great organizational skills & time management abilities • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. • Familiarity in navigating MS Excel or Google Sheets • Detail-Oriented - we’re a financial services company so being correct about the details matter • Bachelor's Degree or comparable work experience in financial services • Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between) • Must be based in the Philippines