Senior Brand Success Manager – Bilingual, Korean/English

🕒 October 5

🏄 California – Remote

🏄 California – Remote

💵 $132k - $181k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Faire

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Faire is a wholesale marketplace that connects independent retailers with unique products from global brands. It offers a platform for retailers to discover and purchase products that resonate with their customers, featuring various categories including women-owned, eco-friendly, and handmade items. With benefits like easy returns on first orders and flexible payment options, Faire aims to simplify the purchasing experience for retailers while supporting diverse and local brands.

📋 Description

• Manage a book of approximately 200–250 brands • Engage brands through scaled and 1:1 email, phone, in-person, and video interactions • Own business and revenue outcomes • Develop trusted customer relationships • Drive adoption and ongoing usage of Faire Direct, Ads, and Insider Partnership • Identify growth opportunities and coach brands from strategy through execution • Communicate new product releases and updates to accounts • Synthesize and communicate customer feedback to inform product development • Collaborate cross-functionally with support, product, design, and marketing teams • Use data, graphs, and reports to drive action and exceed goals • Adapt to changing business needs and goals • Foster a psychologically safe, motivating, inclusive, and energizing team culture

🎯 Requirements

• Fluent in Korean • 5+ years of experience in sales, account management, or business development in a fast-paced environment • Experience using fundamental sales and data tools, such as Salesforce, data visualization software, and call recording tools • Customer-obsessed mindset and understanding of small-business needs • Goal-oriented and motivated to exceed quota-based goals • AI-first approach and ability to leverage AI tools • Strong verbal and written communication skills • Ability to aggregate customer feedback and influence cross-functional stakeholders and decisions • Ownership mentality and bias to action • Resourcefulness, growth mindset, agility, flexibility, resilience, and collaboration • Creative problem-solving and innovation skills • Ability to leverage data, track, analyze, and communicate key performance metrics

🏖️ Benefits

• Equity • Comprehensive benefits • Competitive pay • Latest enterprise AI tools • Flexible remote work up to 4 weeks per year for hybrid in-office roles • Equal access to opportunities, growth, and success • Reasonable accommodation throughout the recruitment process

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