Customer Success Manager

November 21

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Fairmatic

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Artificial Intelligence • Insurance • Transport

Fairmatic is a company focused on transforming commercial auto insurance through AI-driven innovation. Their platform is designed to reward safety with savings, enabling fleets to optimize driving performance and lower premiums by providing data-driven insights. Fairmatic offers a seamless onboarding process for fleets, a mobile app for real-time safety tips, and a digital claims process that ensures quick support and timely payment. Their insurance products are backed by leading insurers with strong ratings, making their offerings both reliable and competitive. As a recognized leader in insurtech, they aim to make roads safer while providing cost-effective, performance-priced insurance solutions for commercial fleets.

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🚗 Transport

💰 $46M Series B on 2023-03

📋 Description

• Guide insureds through onboarding and ensure timely telematics activation across drivers and devices. • Monitor account “health checks” and proactively reach out to resolve activation gaps or device issues. • Serve as a trusted advisor to customers, managing inquiries related to policy servicing, billing, driver changes, and account maintenance. • Analyze fleet and customer data to identify trends, compliance issues, and opportunities for improvement. • Collaborate cross-functionally with Product, Engineering, and Operations to troubleshoot and remove friction in customer workflows. • Document customer interactions, update CRM records, and contribute feedback to improve internal processes and customer experience. • Support Customer Engagement Managers (CEMs) in executing monthly loss control reports and customer communications. • Contribute to process innovation and scalability initiatives across the Customer Experience organization.

🎯 Requirements

• 3–6 years of experience in Customer Success, Account Management, Insurance Services, or similar operational/customer-facing roles. • Strong written and verbal communication skills with proven ability to build and manage customer relationships at all levels. • Proficiency in Microsoft Excel; experience with Salesforce, HubSpot, Slack, and Atlassian Suite a plus. • Highly organized self-starter with strong attention to detail. • Experience managing complex, multi-divisional, or geographically distributed customers. • Familiarity with commercial auto insurance and/or telematics-based programs preferred. • Solutions-oriented, customer-focused mindset with a track record of improving processes and driving outcomes.

🏖️ Benefits

• Flexible work arrangements