Junior Customer Success Manager

Job not on LinkedIn

🕒 March 18

🇩🇪 Germany – Remote

💵 €34k - €50k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 60%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Famedly GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Famedly GmbH is a German software company that provides a secure, healthcare-focused messaging platform (the TI‑Messenger) for hospitals, clinics, nursing services and pharmacies. Their SaaS product is hosted in Germany, GDPR/DSGVO-compliant, ISO 27001-certified and integrates with healthcare IT (KIS) and the Telematikinfrastruktur for interoperable, auditable clinical communication. Famedly emphasizes easy onboarding, cloud and on‑premise deployment options, and features end-to-end encryption, user management integration (LDAP/AD), and workflows that reduce coordination time for care teams.

📋 Description

• Responsible for the entire customer journey — from onboarding and implementation to ensuring high user adoption • Build trusted advisory relationships with customers • Develop and maintain customer strategies, best practices and training materials • Communicate with existing and prospective customers • Develop customer success metrics, analyze trends and identify areas for improvement • Coordinate collaboration between internal teams and external partners

🎯 Requirements

• Bachelor's degree, ideally in Business Administration or a related field • Experience in customer support, customer acquisition or other customer-facing roles • Experience working with CRM and project management tools • Ability to build trusted relationships and present a professional demeanor • Excellent German and English skills, both written and spoken • Strong knowledge of strategic planning and project management

🏖️ Benefits

• Permanent employment contract with competitive compensation (range €34,000–€50,000 depending on your experience) • Learning and development budget • Choice of work equipment • 28 days of annual leave • Monthly wellbeing allowance • Regular team events • Flexible working arrangements • Ownership and scope to shape your role