Senior Service Owner, Key Account Manager

🕒 March 17

🇩🇪 Germany – Remote

💵 €75k - €90k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 63%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Famedly GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Famedly GmbH is a German software company that provides a secure, healthcare-focused messaging platform (the TI‑Messenger) for hospitals, clinics, nursing services and pharmacies. Their SaaS product is hosted in Germany, GDPR/DSGVO-compliant, ISO 27001-certified and integrates with healthcare IT (KIS) and the Telematikinfrastruktur for interoperable, auditable clinical communication. Famedly emphasizes easy onboarding, cloud and on‑premise deployment options, and features end-to-end encryption, user management integration (LDAP/AD), and workflows that reduce coordination time for care teams.

📋 Description

• You are the "Owner" of our most important customer relationships • Responsible for planning, controlling and the stable operation of our solutions for large customers • Ensure service quality and compliance with SLAs • Monitor the "run" mode of your accounts • Act as an escalation point for critical incidents • Manage Key Accounts and secure retention • Produce technical concepts and service descriptions • Document customer requirements • Calculate pricing for additional projects and service extensions • Provide process consulting to customers

🎯 Requirements

• Several years (minimum 5+ years) of professional experience in technical account management, IT project management, or as a Service Delivery Manager (SaaS/IT environment) • Experience in organizational responsibility for IT services • Understanding of software architectures and cloud/on-premise solutions • Fluent German and very good English

🏖️ Benefits

• Permanent employment contract • Competitive compensation • Training and development budget • State-of-the-art equipment • Monthly fitness/wellness allowance • 28 days of vacation